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Potluck |
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Today let’s talk a little about kitchens and traditions. Cooking is probably one of the oldest professions and over time has developed into somewhat of an art form. Good Chefs take pride in their education and training, and apprentice for several years, before they take command of their own kitchen. This is more typical in Europe than in North America, but I am pleased to say that this is changing there rapidly....more
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Island BBQ |
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Our ship was anchored near a small island close to the Bahamas and my crew and I were on our way to shore to prepare for a Tropical Island BBQ. We had everything you would want for a picnic: minute steaks marinated in olive oil, lobster tails, baby pork ribs, potatoes wrapped in foil, corn on the cob, fruits, chilled gazpacho. Lots of beer, soft drinks, wine. We were ready for the big party....more
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The Ultimate Sin |
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You have a confirmation of your reservation in your hand as the hotel’s Guest Service Agent tells you: “No rooms at the Inn tonight!” It probably sounds familiar and in my opinion is the ultimate sin and break of trust in a client-company relationship....more
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It Is Your Money! |
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When I first became involved in the hotel business in North America, I was totally amazed how easily guests were satisfied with mediocrity. I remember an occasion when I was the Manager on Duty on a Saturday Night, in what would be considered an upscale hotel....more
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Pricing Integrity |
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You may recall from a previous article, hotels sell a perishable product. The rooms that aren’t sold tonight can’t be put on sale tomorrow at a discount. This obviously creates a scenario whereby the hotelier will try to get the best, which in his case means the highest, rate possible for any room sold....more
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Water Slides and Other Fun Stuff |
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Many hotels are upgrading their fitness or lifestyle facilities to attract the corporate traveler and to increase their share in the growing leisure market. If these facilities influence your buying decision you should be aware of a few things....more
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Dialing For Dollars |
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It’s a busy morning. You’re running late. As you wait for the clerk to print your hotel bill you think:” Will I miss my plane?” These thoughts leave you very quickly as your body goes into shock when you look at the bill - The telephone charges require you to re-mortgage your home!...more
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Hotel Reward Programs |
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When selecting a hotel often times your decision is influenced by the type of reward program the hotel offers. The larger chains all have their own ranging from Starwood’s Preferred Guest to Holiday Inn’s Priority Club. ...more
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Your Best Friend – The Concierge |
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One of the keys to make your stay in a hotel and in a city more enjoyable is the hotel concierge. The Accredited Professional Concierge is a member of “Les Clefs d'Or” (Golden Keys), which is an international association of concierges....more
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In-Room Movies |
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In-Room entertainment or movies can be a great diversion when traveling and trying to relax in the hotel for a while. It can also be an irritant. ...more
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